Privacy Policy for Prime Trivium
Our Commitment to Your Privacy
This Privacy Policy outlines the data practices for Prime Trivium and its affiliated platforms, including JNC Review and JNC Park (collectively, “we,” “us,” or “our”). This policy applies to our websites (including all domains and subdomains), our applications, and our video streaming services that deliver live and on-demand educational content across all devices (collectively, our “Services”).
This policy governs information collected through our Services and does not apply to offline activities or alter any other agreements you may have with us.
By accessing or using our Services, you signify your understanding of and agreement with the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services or provide us with your information.
Policy Updates and Changes
We periodically review and update this Privacy Policy to ensure it remains current.
- For Visitors: This policy may change at any time without prior notice. We encourage you to review this page periodically to stay informed of any updates.
- For Registered Users: If you are a registered student or client, we will notify you of any material changes to this policy. We will provide you with an opportunity to review the revised terms before you choose to continue using our Services.
Defining “Personal Data”
In this policy, “Personal Data” refers to any information that can either directly identify you as an individual (like your name or email address) or can be linked to you indirectly.
Information We Collect
How and When We Collect Information As a visitor, you can browse our websites freely without providing any Personal Data. When you visit, we automatically collect certain information (like your IP address) to improve security, analyze usage trends, and enhance the overall user experience.
We collect Personal Data directly from you when you:
- Register for an account or a course.
- Express interest in our products and services.
- Participate in activities on our websites, such as forums or surveys.
- Contact us for support or information.
Our Legal Basis for Collection We only collect your Personal Data when we have a proper and lawful reason, such as:
- To fulfill our contractual obligations to you (e.g., provide the tutoring services you signed up for).
- To comply with our legal and regulatory responsibilities.
- For our legitimate business interests (or those of a third party), provided they do not override your rights and interests.
- When you have given us your explicit consent.
- To protect your vital interests or those of another person (e.g., to prevent payment fraud).
How We Use Your Data to Enhance Your Experience Our primary goal is to provide you with a safe, smooth, and customized educational experience. The information we collect allows us to offer the most relevant tutoring services, educational content, and support. It helps us personalize your learning journey, better understand our users’ needs, and continually improve the functionality of our Services. We do not voluntarily make this information available to third parties, except as outlined in this policy.
Types of Information We May Collect When you register, purchase a service, or interact with us, we may collect the following types of voluntarily provided information:
- Contact and Identity Information: Your name, email address, mailing address, phone number, IP address, geographic location, and user display picture.
- Verification Information: To verify your identity, we may ask for your date of birth or academic records (e.g., mark-sheets) or government-issued ID details (e.g., Passport/Aadhar/Voter ID).
- Billing Information: Debit card number, credit card number, and billing address. (Note: See payment section below).
- Account and Preference Information: Your unique username, password, reviews or ratings you provide, course preferences, and other account settings.
- Academic Information: Information related to competitive exams you plan to take, including application numbers, exam dates, and test centers.
- Interaction Data: Information you provide during interactions with our customer service team, participation in surveys, or marketing promotions.
Information Collected Automatically When you use our Services, we automatically collect data about your activity and the devices you use. This includes:
- Usage Activity: Your activity on our websites, such as the classes you attend, study materials you access, search queries, and time spent on pages.
- Customer Service Interactions: Details of your interactions with our support team, including the date, time, reason for contact, chat transcripts, and call recordings (if you call us).
- Device and Connection Information: Device IDs, device type and software characteristics, connection information, page view statistics, referral source URLs, IP address (which can indicate your general location), browser type, and standard web server log data. This information is often collected using cookies and similar technologies.
Payment Information When you use a paid feature, you will be redirected to a secure, registered payment gateway (e.g., Razorpay, Stripe, etc.). You may choose to save your payment details with the gateway provider for convenience. All transactions are processed securely by these providers. We do not store your full credit/debit card information on our servers (we may store the last four digits for reference).
Usage and Retention of Information
We use the information we collect for our core business purposes, including:
- Service Delivery: To provide, analyze, administer, and improve our tutoring and educational services.
- Personalization: To offer you a personalized experience, recommend suitable courses and study materials, and provide localized content based on your geographic location.
- Customer Support: To respond quickly and efficiently to your inquiries and requests, such as password resets.
- Communication: To contact you about your account and our Services via email, push notifications, text messages, or other channels. This includes sending you details about new features, special offers, and surveys.
- Security and Compliance: To enforce our terms, determine free trial eligibility, and detect, prevent, and investigate fraudulent or illegal activities.
When you use our paid products, we track the web pages and content you access. This allows us to monitor your progress and help you track which materials you have completed.
A Note on Community Interaction
We foster a vibrant learning community through features like public forums and study teams. Please be sensible and use your judgment before posting or sharing Personal Data in these spaces. Any personal information you submit in a public or semi-public forum can be read, collected, or used by others, potentially to send you unsolicited messages.
Sharing and Disclosing Information
We work with other companies, agents, and contractors (“Service Providers”) to perform essential services on our behalf. These include:
- Marketing, advertising, and communications.
- Infrastructure and IT services.
- Payment processing and debt collection.
- Data analysis and enhancement.
- Administering customer surveys.
These Service Providers may have access to your Personal Data to perform their functions. We do not authorize them to use or disclose your Personal Data for any purpose other than providing their services to us.
We do not sell, transfer, or rent your Personal Data to third parties for their marketing purposes without your explicit consent. We reserve the right to disclose your information to any third party that makes a legally compliant request for it.
Our Commitment to Data Security
We use a combination of technical, administrative, and physical security measures to protect your information and reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. These safeguards include firewalls, data encryption (including SSL certification to create a secure connection), and access authorization controls for our data centers. User passwords are encrypted to prevent unauthorized access.
(If you believe your account has been compromised, please contact us immediately at security@primetrivium.com.)
While we implement robust security measures, no system is impenetrable. By using our Services, you acknowledge that transmitting information over the internet carries inherent risks.
How We Use Cookies
Our websites use “Cookies”—small text files stored on your device by your web browser—to help us personalize your experience. Cookies help us identify areas of our website you have visited, allow for faster logins, and help us understand user trends.
Most web browsers can be set to disable cookies. However, if you disable them, you may not be able to access some features on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Third-Party Services and Links
Our Services may contain advertisements from third parties or links to other websites that are not under our direct control. These external websites have their own privacy policies. We have no control over or responsibility for these linked websites and provide them solely for your convenience and information. Accessing such linked websites is at your own risk.
We may also share your details with our agents, subcontractors, and other companies in our group to assist us with the uses of your data as set out in this policy (e.g., for service delivery or data analysis). We may also exchange information with third parties for fraud protection and credit risk reduction.
If we sell our business or part of it, we may transfer our databases containing your Personal Data as part of the sale.
Your Choices and Controls
You have choices regarding how we use your information.
- Marketing Communications: If you do not wish to receive marketing communications from us, you can unsubscribe using the link provided in the email or by updating your account’s communication preferences. You can also contact us directly to opt-out.
- Account Access: You can choose whether to remain signed into your account.
Remember, we do not sell or rent your Personal Data to third parties for their marketing purposes without your explicit consent.
Intellectual Property and Content Ownership
All rights, including copyright, in our websites and their content are owned by or licensed to us. Any use of our websites or their contents—including copying, modifying, distributing, or storing them—for anything other than your own personal, non-commercial use is strictly prohibited without our permission.
Our websites contain copyrighted material, trademarks, and other proprietary information. You may not modify, publish, transmit, sell, or create derivative works from any of the content, in whole or in part. You may download, print, or save copyrighted material for your personal use only.
By submitting material (e.g., a post in a public forum) to our website, you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, and distribute such material.
If you believe there has been a violation of these terms, please report it to legal@primetrivium.com.
Consent and Legal Terms
Consent By submitting data to us or using our Services, you consent to our use of your data in the manner set out in this Privacy Policy. Furthermore, you consent to us disclosing or advertising that you are or were subscribed to a particular service with us, especially in cases where you achieve a notable academic result or rank, for the purpose of demonstrating the effectiveness of our services.
Service-Specific Permissions By using services that require it, such as video-based tutoring, you explicitly grant us permission to access your device’s camera and microphone, capture images, and make recordings for purposes of service delivery, quality assurance, and training.
Legal Disclosures We may disclose your information when we believe in good faith that it is necessary to:
- Comply with the law or a legal process, such as a subpoena.
- Enforce our Terms of Use and investigate potential violations.
- Protect our rights, your safety, or the safety of others.
- Investigate fraud or address security and technical issues.
- Respond to a government request.
- Work with trusted service providers who act on our behalf and adhere to this policy.
Governing Law and Jurisdiction
In the event of any dispute arising from this agreement, the matter shall be referred to a Sole Arbitrator in accordance with the [Arbitration and Conciliation Act of 1996 or other relevant legal framework]. The language of the arbitration shall be English. The seat of arbitration shall be New Delhi, New Delhi/India, and the arbitrator’s decision shall be final and binding. This contract shall be subject to the exclusive jurisdiction of the courts in New Delhi, New Delhi/India.
Contact Us
For any questions regarding this policy, please contact us at:
legal@primetrivium.com
Designated Contact Person/Department: Mr. Vishesh Kumar Singh (HEAD HR)
Prime Trivium® Team